Websage.AI

Websage.AI is an AI assistant, aimed at improving customer service with fast, accurate and humanized responses to customer requests-available 24/7. Due to its natural language processing, it understands contexts and provides personalized answers, creating a smooth experience for both customers and businesses. Trained on website-specific data, it also offers a customizable environment that aligns with your brand’s design and voice. The tool can work easily across various web platforms, technologies, and industries.

Industry - Customer Support Automation and Conversational AI

Client - Esterox LLC

Project Duration - Since 2024

Project Name - Websage.AI

Armenia

Challenge

Customers often have to rely on predefined answers and FAQs only, and customer support agents need to search website data and deliver information to customers manually. Our goal was to build a tool that works 24/7, delivers users accurate answers instantly without the need to navigate numerous pages. Moreover, the system would handle multiple inquiries at once, reducing wait times for users.

Solution

We have been in the industry for 10 years, and during these years, especially the last few years, we saw how fast it grows and how many new challenges and opportunities it gives in our sphere. We could clearly see how our customers and the other businesses which have web applications can benefit from it․ As a way to resolve all the mentioned challenges at once, we created a conversational AI that delivers reliable service, improves user satisfaction and reduces customer support teams’ workload. We crafted a model that integrates with any business’s website, analyzes its data, and responds to customer inquiries instantly and accurately, ensuring that each answer is up-to-date and personalized. The tool allows customer support teams to concentrate on more complex interactions, which require prioritization and care.

We offer free consultation for any ongoing or new projects and would be happy to discuss with you our future cooperation.

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Key Features

24/7 availability.-Websage.AI ensures your business is always reachable for your customers regardless of the business hours or time zones.
Multilingual support.-Our AI can support any language available on your website. It works flawlessly even for the Armenian language, which can sometimes be challenging to maintain.
Industry versatility.-Our AI fits every industry, providing business-specific support.

Instant responses to customer inquiries.-Our tool reduces wait time with its quick and accurate responses, resulting in enhanced customer satisfaction.
Reduced human errors.-By automating responses, our tool minimizes the risk of human error. It ensures that your customers always get accurate information.
Workforce cost optimization.-Websage.AI helps the business to optimize staffing costs by handling big volumes of customer inquiries, which also helps the support teams to focus more on high-value tasks.

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